Installer.com DocsGet Help
Support resources, troubleshooting, and contact information
Support Resources
Documentation
Browse guides, API reference, and integration documentation.
API Reference
Complete endpoint reference with schemas and examples.
Help Center
Step-by-step guides for using Installer.com in the app.
Status Page
Check platform status and subscribe to incident notifications.
Contact Support
| Channel | Details |
|---|---|
| [email protected] | |
| In-app chat | Available in the bottom-right corner of app.installer.com |
| Response time | Business hours (CET): within 4 hours |
Reporting API Issues
When reporting an API issue, include the following to help us resolve it quickly:
1. API endpoint (method + URL)
2. Request headers (redact the Authorization token)
3. Request body (redact sensitive data)
4. Response status code
5. Response body
6. Timestamp (ISO 8601)
7. Organization/router IDExample bug report:
Endpoint: POST /api/v1/order
Status: 422
Timestamp: 2025-06-15T14:30:00Z
Router ID: abc-123-def
Request body:
{
"name": "Test Order",
"orderTemplateId": "template-uuid"
}
Response:
{
"error": "Validation Error",
"message": "customerName is required"
}Common Issues
Authentication
| Issue | Solution |
|---|---|
401 Unauthorized | Token is missing, expired, or revoked. Create a new token. |
403 Forbidden | The token's user lacks the required role. Check user permissions in Settings. |
API Requests
| Issue | Solution |
|---|---|
404 Not Found | Verify the routerId and resource ID in the URL path. |
422 Validation Error | Check required fields in the API Reference. |
429 Too Many Requests | You've hit the rate limit. Implement exponential backoff. |
500 Internal Server Error | Server-side issue. Retry after a moment, then contact support. |
Webhooks
| Issue | Solution |
|---|---|
| Not receiving events | Ensure your endpoint is publicly accessible and returns 2xx. |
| Signature mismatch | Use the raw request body (not parsed JSON) for HMAC verification. |
| Duplicate deliveries | Implement idempotency. See the Webhooks guide. |
Platform Status
Check real-time platform status and subscribe to incident notifications at status.installer.com.
Subscribe to status notifications to receive alerts for planned maintenance and incidents that may affect your integration.