DNO Integration
Integration with Distribution Network Operators for grid connection approvals
Overview
The DNO (Distribution Network Operator) integration connects Installer.com with electricity distribution network operators. This is essential for installations that require grid connection approvals — such as solar panel systems, EV charger installations, battery storage, and heat pumps.
When enabled, the DNO integration automates the application and approval process, reducing manual work and speeding up order completion.
How It Works
Order created
When an order requires DNO approval, the integration is triggered automatically based on the order template configuration. The system collects the required installation details from the order's custom fields.
Application submitted
The platform submits the grid connection application to the relevant DNO, including installation specifications, site address, and capacity requirements.
Status tracking
The integration monitors the application status via polling. Status updates are reflected on the order's workflow timeline, and webhook events are emitted for each status change.
Approval received
Once the DNO approves the application, the workflow step is marked as complete and the order can proceed to scheduling and installation.
Workflow Integration
DNO approval is typically configured as a workflow step that blocks the installation booking until approval is received:
Order Created → Dispatching → DNO Application → DNO Approval → Book Installation → Install → CompleteThe DNO step is a blocking step — downstream steps (like booking) cannot be activated until the DNO approval is received.
Required Order Fields
For the DNO integration to submit an application, the following custom fields must be populated on the order:
| Field | Description | Example |
|---|---|---|
| Installation address | Full address including postal code | 123 Main St, Oslo 0150 |
| Installation type | Type of installation | Solar PV, EV Charger, Battery |
| Capacity (kW) | Requested grid capacity | 10.5 |
| Phase type | Single or three phase | Three-phase |
| Meter ID | Existing electricity meter ID | 707057500012345678 |
The exact fields required depend on the DNO and installation type. These are configured in your order template.
Configuration
DNO integrations are configured at the organization level. To enable the integration:
- Contact your account manager to activate DNO integration for your organization
- Configure the required custom fields on your order template
- Add a DNO workflow step to your workflow template
- Map the custom fields to the DNO application fields in Settings > Integrations > DNO
Supported DNOs
The platform currently supports integration with the following network operators:
| DNO | Region | Status |
|---|---|---|
| Elvia | Eastern Norway | Active |
| Glitre Nett | South-eastern Norway | Active |
| Lede | Western Norway | Active |
DNO availability depends on your organization's region and contract. Contact support if you need integration with a DNO not listed above.
Monitoring Applications
Via the Dashboard
DNO application status is visible on the order detail page in the workflow timeline. Each status change is logged with a timestamp.
Via Webhooks
Subscribe to workflow events to receive real-time DNO status updates:
workflow.step.completed— DNO application was approvedworkflow.step.activated— DNO step became active (application submitted)
See the Webhooks guide for setup instructions.
Troubleshooting
| Issue | Solution |
|---|---|
| Application not submitted | Verify all required custom fields are populated on the order |
| Address not recognized | Ensure the installation address is complete with postal code and within the DNO's service area |
| Approval delayed | DNO processing times vary. Check status in the workflow timeline |
| Integration not available | Confirm DNO integration is enabled for your organization in Settings |
If issues persist, contact support with the order ID and a description of the problem.